Welcome to your new accommodation, provided and managed by Able Homes.
At Able Homes we strive to maintain a friendly and professional relationship with all our clients. We are committed to offering you the best accommodation and ensuring that your time with us is both safe and comfortable.
We are also committed to making sure that you enjoy the property free from any harassment. We have an effective reporting system in place in the unlikely event that you need to make a complaint.
In the first instance please call us on the number below and a member of the team will be happy to guide you through the process.
When you first move into your new accommodation you will be met by a member of our Property Team. They will give you give you a full tour of the property, this is to make sure that you are happy with everything and to show you all the basic utility features, such as:
- how the hot water and heating works
- where and when to empty rubbish.
You will also be given a tour of your property’s safety features including the location of the:
- water stop-cock
- gas mains
- electrical fuse box.
During this time the induction will also familiarise you with the building’s fire safety procedures.
You will also receive details for our out-of-hours emergency service & details of what to do in case of an emergency.
You will receive the following documentation when you check in;
- How to Rent Guide
- EPC (Energy Performance Cert)
- Gas Safety Certificate (when applicable)
- Electrical Certificate
You must keep this documentation safe.
You will review an Inventory during your Check In, this must be signed and once updated you will receive a copy via email.
Able Homes have teamed up with Tenant Shop to streamline your registration process with:
- the local council
- water supplier
- energy supplier
Tenant Shop will notify all the necessary organisations that you have moved into the property and will provide your contact information, moving in date and meter readings where applicable.
During Check In you will be required to sign a data protection form to allow this to take place.
Visit Tenant Shop https://www.tenantshop.co.uk